Help us to help you

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Whether you are posting to the Facebook group or sending us a message the more information that you provide the faster we can help you. We won’t have to play the equivalent of phone tag in the digital world :-).

The Facebook group is also searchable as well the instructions, FAQ and blog (see search box below). You may find some helpful information there as well.

It would be great if you could include the following information:

  1. Android or iOS and even better yet the version of the OS you are running for example Android 7.1.1 or iOS 12.4.4 .

  2. The version of the app you are running. One of the places that you can find this is at the bottom of screen when viewing a forecast. Please update to the current version as it may resolve any issues you are experiencing.

  3. Model of your device for example Moto e5 play, Samsung Galaxy S10, iPhone 8, iPad Air, etc.

  4. Anything else that might be unique to your situation.

  5. Screenshots or videos are often helpful too.

Thank you very much

Teresa