Recent update to IW Pro have improved the screen handling on Android mobile devices. We recommend that you add IW Pro to your Home Screen and give it another try if you were experiencing issues. People are reporting that they now can use IW Pro in portrait mode more successfully.
Update: Some Android users have found that this isn’t working anymore. We think that there was a change made to Chrome. It may work better if you have only one tab in your browser window when you add it to your Home Screen.
Both Android and iOS users should try Opera Mini or Opera if they are experiencing any issues with not being able to see all of the controls.
By adding IW Pro to your home screen you can easily click on the icon that is created instead of going to your browser to open up IW pro. This also has the advantage of giving IW Pro more screen space. You may need to pinch the screen to make IW Pro fit. Since there is no refresh button please click on the chosen radar twice when you need to reload the page.
How to add IW Pro to your home screen:
Safari or Chrome on iOS
open up IW Pro
click on the Share button
scroll to “Add to Home Screen” and click on it
change the name to IW pro (or whatever you would like)
Chrome on Android
open up IW Pro
click on the three dots
scroll to “Add to Home Screen” and click on it
change the name to IW pro (or whatever you would like)
On some mobile devices if you select Desktop site in Chrome you will see more of the map. Click the three dots to select Desktop site.
Teressa M reported that is works well with a Samsung S20.
Update Aug 15:
A possible solution to a white screen on a mobile device is to clear the browsing data on chrome. Specifically the Cookies and Site Data. You may see a spinning circle or a plain white screen.
Update Aug 9: The white screen when logging in should no longer be an issue. You should get the password box in portrait now.
If you are only seeing a white screen when you click on the link for IW Pro please turn your device sideways (landscape mode) and then the password box will pop up. You can turn it back to portrait mode after entering your password.
There are a few reasons why this might be happening. One could be a planned or unplanned outage with a particular radar station. See ECCC's outages and maintenance webpage. For US radar stations you can check the status here.
If you are experiencing the data error with more than one station and other people or apps are not, please try clearing your browser cache.
