Instant Weather Help Centre

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Welcome to the Instant Weather Help Centre!

Whether you're using the Instant Weather app, IW Pro, or Text Message Alerts, you'll find helpful information about our services, instructions for using features, and answers to common questions.

We're continually adding new articles and updating existing information as features change and new questions arise.

📱 Instant Weather App

Learn how to use the Instant Weather app and make the most of its weather forecasts, radar, alerts, and other features.

Learn More About the Instant Weather App

Help Articles

Understanding the Weather Pages

Learn about the different Weather Page styles, current weather conditions, hourly and daily forecasts, and how to customize your weather display.

Understanding the Radar in the Instant Weather App

Learn how to use the radar, understand precipitation colours, explore past and future radar, and view weather alerts and Instant Updates.

Using Report Weather in the Instant Weather App

Learn how to submit weather reports, share photos and videos, and help keep others informed about developing weather conditions.

What Does the Red LIVE Badge Mean?

Find out what the LIVE badge means and how to watch Instant Weather livestreams.

🌩️ IW Pro

IW Pro provides advanced weather radar and analysis tools for tracking storms and examining weather conditions in greater detail.

  • Learn More About IW Pro: Explore IW Pro features and subscription information.

  • IW Pro Blog: Browse tutorials, examples, feature explanations, and troubleshooting guides to help you get the most out of IW Pro.

For questions about your IW Pro subscription or account, please contact our support team.

📱 Text Message Alerts

Instant Weather Text Message Alerts (TMA) deliver severe weather information directly to your phone by text message, including official weather alerts and Instant Weather's own severe weather updates.

Need Help Accessing Your TMA Account?

Online account access requires setup, and not all subscribers have access to every login method.

If you haven't set up online access, are unsure which login method to use, or are having trouble signing in, please email help@instantweather.ca for assistance.

Please include the cellphone number associated with your Text Message Alerts subscription so we can locate your account and assist you.

Note: Text Message Alerts require a separate subscription from the Instant Weather app.

💳 Subscriptions & Billing

Need help with your subscription?

We can assist with questions about:

  • Identifying which Instant Weather subscriptions you have

  • Subscription renewals and cancellations

  • Billing and payment questions

  • Accessing your subscription or restoring purchases

  • Refund requests

Instant Weather app subscriptions, IW Pro, and Text Message Alerts may have different subscription and billing arrangements.

If you're unsure which service you're subscribed to or how your subscription is billed, please contact us for assistance.

💬 Still Need Help?

Can't find the answer you're looking for? Our support team is happy to help.

Contact Support

Email: help@instantweather.ca

When contacting us about an issue with the Instant Weather app, please include as much of the following information as possible:

  • Device model: For example, iPhone 16 or Samsung Galaxy A36

  • Operating system version: iOS or Android version

  • App version: Found at the bottom of Settings in the Instant Weather app

  • Description of the issue: What happened and what you were doing when the problem occurred

  • Screenshots or screen recordings: If available

Providing these details helps us investigate and resolve issues more efficiently.

Your questions and feedback also help us identify new topics to add to the Help Centre.